Help center

Shipping Policy

Everything you need to know about processing, delivery, tracking and package issues.

Last updated: August 18, 2026

Order processing 1–2 business days
Estimated delivery 3–10 business days
Standard shipping Free — Lower 48 & Canada

Where we ship and delivery times

We currently ship to the contiguous United States and Canada. Standard shipping is free with no minimum purchase. Available shipping methods are shown at checkout; if an optional expedited method is offered during a promotional period, its fee will be displayed before you complete your order.

Destination Method Estimated delivery Cost
Contiguous United States Standard 3–10 business days Free
Canada Standard 3–10 business days Free
Please note: The 3–10 business day estimate includes 1–2 business days for order processing after payment is confirmed and 2–8 business days for carrier transit. Weekend or public-holiday orders are generally processed on the next business day, and processing may take longer during peak seasons, promotions or holidays. Delivery times are estimates and are not guaranteed.

Where we do not ship

At this time, we do not ship to Alaska, Hawaii, U.S. Territories (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, the Federated States of Micronesia, the Marshall Islands and Palau), APO/FPO/DPO addresses or other international destinations unless checkout states otherwise.

How tracking works

Your order ships

We send a shipping confirmation email containing your tracking number where tracking is available.

Tracking activates

Please allow approximately 24–48 hours after dispatch for the carrier system to update.

Monitor delivery

Use the tracking number in your shipping confirmation email to monitor the shipment, and contact us if a delay becomes significant.

Delays, address changes and package issues

My shipment is delayed

Delays can occur due to circumstances outside our reasonable control. Our Customer Support team can help check the status of a significantly delayed order.

  • Severe weather conditions
  • Carrier operational delays
  • Customs or border inspections where applicable
  • Public holidays
  • High shipping volumes or other logistics disruptions
I entered the wrong shipping address

Customers are responsible for providing accurate and complete shipping information. Contact us as soon as possible if you notice an error.

We will make reasonable efforts to update the address before dispatch, but changes might not be possible after the order ships.

If incorrect or incomplete shipping information causes a delay, return or failed delivery, contact Customer Support for the available options. Additional shipping charges may apply if the order needs to be reshipped, where permitted by applicable law.

My package is lost or damaged

Contact us as soon as possible, preferably within 7 days of the expected delivery date or the date the package was delivered.

Include your order number and, for damaged packages, photographs of the package and affected product where possible.

Our Customer Support team will work with you and, where appropriate, the carrier to investigate and determine an appropriate resolution. Nothing in this policy limits rights available under applicable consumer protection laws.

Which carriers do you use?

We use major carriers including USPS, FedEx, UPS and Canada Post. The carrier is selected according to the delivery address and most efficient available method.

Still need help?

Email our Customer Support team. We typically respond within 1–2 business days.

Email support