Return Policy

Last Updated: August 18, 2026

At Lullabuy, we want you to be satisfied with your purchase. This Return Policy explains our return, refund, exchange, and order cancellation procedures.

Returns and Exchanges

We accept returns for eligible items purchased through our website within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition;
  • Be free from stains, damage, odors, or signs of use;
  • Include all original components, accessories, and packaging, where applicable; and
  • Meet any additional return conditions stated on the applicable product page.

To start a return, please contact us at support@lullabuybed.com and provide your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide you with return instructions and a prepaid return shipping label by email.

For eligible returns from customers in the United States and Canada, LULLABUY covers the return shipping cost. Customers are responsible only for printing the prepaid return shipping label, securely attaching it to the package, and dropping off the package with the designated shipping carrier.

Customers will not be charged a return shipping fee for eligible returns using the prepaid return shipping label provided by LULLABUY.

Please do not send any return without prior authorization. The appropriate return address and return instructions will be provided after your return request has been approved.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, washed, damaged, stained, altered, or otherwise show signs of use;
  • Items returned without their original packaging or required components, where applicable;
  • Gift cards;
  • Items specifically identified as final sale or non-returnable at the time of purchase; and
  • Items that cannot be returned for hygiene, health, or safety reasons once opened or used, where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us at support@lullabuybed.com before sending it back.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.

Refunds

Once your returned item has been received, we will inspect it and notify you of the status of your refund.

If your return is approved, we will process your refund to your original payment method and send you a refund confirmation email, generally within 5 business days after completing our inspection.

After the refund has been processed by us, it may take up to 5 additional business days, or longer depending on your bank, credit card issuer, or payment provider, for the funds to appear in your account.

Original shipping charges, if any, may not be refundable unless otherwise required by applicable law or the return results from an error on our part.

We do not charge restocking fees for eligible returns.

Exchanges

If you would like to exchange an eligible item, please contact us at support@lullabuybed.com.

Exchange requests are subject to product availability.

If the replacement item has a higher price than the original item, you will be required to pay the price difference before the replacement is processed.

If the replacement item has a lower price than the original item, the applicable price difference will be refunded to your original payment method.

Exchanges will generally be processed after we receive and inspect the original item.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact our Customer Experience Team at support@lullabuybed.com as soon as possible.

Please provide:

  • Your order number;
  • A description of the issue; and
  • Photographs or other reasonable evidence of the damaged, defective, or incorrect item where appropriate.

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, refund, or other remedy as appropriate and subject to applicable law.

If the return is required because the product is damaged, defective, incorrect, or otherwise the result of an error on our part, you will not be responsible for the applicable return shipping cost.

Return Shipping

For eligible returns from customers in the United States and Canada, LULLABUY will provide a prepaid return shipping label and cover the applicable return shipping cost.

After your return request is approved:

  1. We will send the prepaid return shipping label to you by email.
  2. You are responsible for printing the label.
  3. Securely attach the label to the return package.
  4. Drop off the package with the designated shipping carrier according to the instructions we provide.

There is no return shipping fee charged to the customer when using the prepaid return shipping label provided by LULLABUY for an eligible return.

Please use the return label and return method provided by us. We may not be responsible for packages returned using an unauthorized shipping method or sent to an unauthorized address, except where otherwise required by applicable law.

Order Changes and Cancellations

Please review your order carefully before completing your purchase.

If you need to modify or cancel your order, please contact us as soon as possible at support@lullabuybed.com.

Orders may generally be modified or cancelled before they have been processed or shipped.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once processing has begun.

Once an order has been shipped, it generally cannot be cancelled. If you no longer want the item after it has been shipped, you may request a return after receiving it in accordance with this Return Policy.

Consumer Rights

This Return Policy is intended to supplement, and not replace or limit, any mandatory rights you may have under applicable consumer protection laws.

Nothing in this Return Policy excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where applicable law provides you with rights or remedies that are more favorable than those described in this Return Policy, the applicable law will prevail.

Contact Us

If you have questions about a return, refund, exchange, damaged item, or order cancellation, please contact us:

LULLABUY COMMERCIAL AND TRADING INC.
Operating under the brand Lullabuy
2104-5611 Goring Street
Burnaby, British Columbia V5B 0A3
Canada

Email: support@lullabuybed.com
Website: www.lullabuybed.com

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

We typically respond to customer inquiries within 1–2 business days.