Frequently Asked Questions
Bedding Guide
How do I choose the right bedding material?
Start with what you want your bedding to do for you. Choose cotton for breathable everyday comfort, TENCEL™/lyocell for a silky-soft drape, Cotenrra for breathable smoothness with better snag resistance, cooling fabric if you sleep warm, and plush fabrics if you want extra warmth and coziness.
What is the difference between cotton, TENCEL™, nylon-spandex cooling fabric, and polyester fiber?
Each material has a different feel and performance. Cotton feels natural, soft, and breathable. TENCEL™ feels smoother, silkier, and more fluid. Nylon-spandex cooling fabric feels sleek, stretchy, and cool to the touch. Polyester fiber is lightweight, durable, easy to care for, and resistant to shrinking and wrinkling.
How should I care for my bedding?
Please follow the care instructions on each product page or care label, as washing methods may vary by material.
What’s included in each bedding set?
Each set includes the items listed on its product page, so please check the “Size Guide” section before ordering.
What is the difference between a sheet set and a bedding set?
A sheet set usually includes a fitted sheet and pillowcases, while a bedding set may include a duvet cover, quilt, comforter, or other core bedding pieces. Exact items may vary, so please refer to each product page for details.
Will the color and size be exactly the same as shown online?
Colors may look slightly different depending on your screen settings, lighting, and the way the product is photographed. Sizes are listed on each product page, but slight measurement differences may occur due to fabric, stitching, and finishing. We do our best to keep product photos and measurements as accurate as possible.
Which bedding is best for hot sleepers?
Hot sleepers may prefer our cooling fitted sheets, TENCEL™ bedding, or lightweight summer quilts for a fresher sleep feel.
Does cooling bedding stay cool all night?
Cooling bedding is designed to feel cool to the touch and help reduce heat buildup, but it will not stay ice-cold all night. The cooling feel may soften as the fabric adjusts to your body temperature, and your experience can also depend on room temperature, humidity, and personal sleep habits. The goal is to keep the surface feeling smoother, fresher, and less hot or sticky through the night.
Does pet hair stick to your cooling fitted sheet or quilt?
Pet hair is less likely to cling to the smooth cooling fabric compared with fuzzy or high-texture bedding. Most loose hair stays closer to the surface, so it is easier to remove with a lint roller or regular cleaning.
Shopping & Orders
What is your return policy?
We accept returns for eligible items purchased through our website within 30 days of delivery. To start a return, please contact us at support@lullabuybed.com with your order number and the reason for your return.
Once your return request has been reviewed and approved, we will provide return instructions and a prepaid return shipping label by email.
For eligible returns from customers in the contiguous United States and Canada, LULLABUY covers the return shipping cost.
Customers are responsible only for printing the prepaid return shipping label, securely attaching it to the package, and dropping off the package with the designated shipping carrier.
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method, generally within 5 business days after inspection. After the refund is processed, it may take up to 5 additional business days for the funds to appear in your account, depending on your bank or payment provider.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@lullabuybed.com with your order number.
Orders may generally be modified or cancelled before they have been processed or shipped. We will make reasonable efforts to accommodate your request; however, we cannot guarantee that an order can be changed or cancelled once processing has begun.
Once an order has been shipped, it generally cannot be cancelled. If you no longer want the item after it has been shipped, you may request a return after receiving it in accordance with our Return Policy.
How long does shipping take?
Orders are typically processed within 1–2 business days after payment has been successfully confirmed. The estimated total delivery time is 3–10 business days from the date your order is confirmed, including order processing time. Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, public holidays, customs or border processing where applicable, and other circumstances outside our reasonable control.
Do you offer price adjustments?
If the price drops within 7 days of delivery, please email us at support@lullabuybed.com with your order number. We’ll review your request and help with a price adjustment if eligible.
Do you offer exchanges?
Yes. Exchanges are available for eligible items and are subject to product availability. To request an exchange, please contact us at support@lullabuybed.com with your order number.
If the replacement item has a higher price than the original item, you will be required to pay the price difference before the replacement is processed. If the replacement item has a lower price, the applicable price difference will be refunded to your original payment method.
Exchanges will generally be processed after we receive and inspect the original item.
How can I contact customer support?
Need help with your order, return, or exchange? Email us at support@lullabuybed.com with your order number, and we’ll be happy to help.
Where do you ship, and how much does shipping cost?
We currently ship within the contiguous United States (Lower 48 States) and Canada, and offer free standard shipping on eligible orders.
At this time, we do not ship to Alaska, Hawaii, U.S. Territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Federated States of Micronesia, Marshall Islands, and Palau), APO/FPO/DPO addresses, or other international destinations unless otherwise specified at checkout. Any available expedited shipping options or additional shipping charges, if applicable, will be displayed at checkout before you complete your purchase.